Shipping policy

Shipping Policy

Last Updated: August 7, 2026

Thank you for choosing DANFOSS A/S.

This Shipping Policy explains our shipping procedures, delivery timelines, processing times, and related information regarding orders placed through our website.

We are committed to providing reliable, efficient, and secure shipping services to ensure that your order reaches you safely and within the estimated delivery timeframe.

1. Shipping Information

DANFOSS A/S provides international shipping services to customers in the following countries and regions:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

We continuously work with trusted logistics partners to provide customers with dependable delivery solutions.

Please ensure that all shipping information provided during checkout is accurate and complete. DANFOSS A/S is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

2. Shipping Fees

We offer free shipping on eligible orders.

The product prices displayed on our website include applicable taxes where required by law.

Customers will not be charged additional shipping fees during checkout unless otherwise stated.

Please note that international shipments may be subject to additional charges imposed by local customs authorities, including:

  • Import duties;

  • Customs fees;

  • Local taxes;

  • Clearance charges.

Any customs-related charges are the responsibility of the customer and are determined by the regulations of the destination country.

3. Order Processing Time

After your payment has been successfully confirmed, your order will enter our processing system.

Processing Time:

3-5 business days

Our order processing and warehouse operations are available:

Monday to Friday

(Excluding public holidays)

Orders placed during weekends or public holidays will begin processing on the next available business day.

Processing time includes:

  • Order verification;

  • Payment confirmation;

  • Product preparation;

  • Packaging;

  • Shipment arrangement.

Please note that processing times may be extended during:

  • Promotional periods;

  • Holiday seasons;

  • High order volume periods;

  • Unexpected operational circumstances.

4. Delivery Time

Once your order has been processed and shipped, estimated delivery times are:

Estimated Shipping Time:

5-8 business days

Estimated Total Delivery Time:

5-13 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country;

  • Shipping carrier;

  • Customs clearance procedures;

  • Weather conditions;

  • Transportation availability;

  • Seasonal demand;

  • Public holidays.

5. Shipping Methods

DANFOSS A/S works with reliable international shipping carriers to provide secure transportation and tracking services.

Our shipping partners may include:

  • UPS

  • FedEx

The available shipping method may vary depending on:

  • Delivery location;

  • Product availability;

  • Shipping requirements.

The final shipping method will be determined based on the most suitable delivery option available.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information is generally updated within:

24 hours after shipment

In some cases, including:

  • Holidays;

  • Promotional periods;

  • High shipping volumes;

  • Carrier system delays;

tracking updates may take up to:

72 hours

If your tracking information has not been updated after this period, please contact our customer service team.

We will assist you in checking your shipment status.

7. Delivery Delays

DANFOSS A/S makes every effort to ensure timely delivery.

However, some delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions;

  • Natural disasters;

  • Carrier delays;

  • Customs inspections;

  • Transportation interruptions;

  • Government restrictions;

  • High-volume shipping periods.

If your order experiences a delay, please contact us.

We will cooperate with the shipping carrier and provide assistance whenever possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Please carefully check:

  • Recipient name;

  • Shipping address;

  • Postal code;

  • Contact information.

If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply for reshipment.

9. Order Changes and Cancellation

Before Shipment

If your order has not yet been shipped, you may contact us to request:

  • Order cancellation;

  • Shipping address correction;

  • Order information updates.

We will make reasonable efforts to assist with your request.

However, changes cannot always be guaranteed once the order has entered processing.

After Shipment

Once your order has been shipped, we are unable to modify or cancel the shipment.

If you no longer wish to keep the product after receiving it, you may request a return according to our Return and Refund Policy.

10. Customs Duties and Import Fees

International shipments may be subject to customs duties, import taxes, or other charges depending on the laws of the destination country.

DANFOSS A/S does not:

  • Control customs decisions;

  • Determine import charges;

  • Collect customs fees on behalf of authorities.

Customers are responsible for any applicable customs charges required for delivery.

If you have questions regarding possible import fees, please contact your local customs authority before placing your order.

11. Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number;

  • Shipping confirmation;

  • Tracking number;

  • Photos of damaged packaging or products (if applicable).

DANFOSS A/S will review the situation and work with the shipping carrier to determine the appropriate solution.

12. Delivery Confirmation

Once the carrier confirms delivery to the address provided during checkout, the order will be considered successfully delivered.

Customers should ensure that someone is available to receive packages when required.

DANFOSS A/S is not responsible for packages lost after confirmed delivery due to customer-related circumstances.

13. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

Company Name:
DANFOSS A/S

Registration Start Date:
01.09.2022

Registered Address:

Jernet 9
6000 Kolding
Denmark

Email:
lieunguyen2h7iec0do4f@gmail.com

Phone:
+45 31 74 86 20

DANFOSS A/S is committed to providing reliable shipping services and ensuring customers receive their orders safely and efficiently.