Widerrufsrecht

Return and Refund Policy

Last updated: August 7, 2026

Thank you for shopping with DANFOSS A/S. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the terms and conditions outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition as when you received it.

  • The item must be unworn, unused, and in original condition.

  • All original tags must remain attached.

  • The item must be returned in its original packaging.

  • You must provide a receipt, order confirmation, or other proof of purchase.

Items that do not meet these requirements may not be accepted for return.

2. How to Start a Return

To request a return, please contact our customer service team before sending any items back.

Please provide:

  • Your order number.

  • The name of the purchased item.

  • The reason for the return.

  • Photos or additional information if the item is damaged, defective, or incorrect.

You can contact us at:

Email: lieunguyen2h7iec0do4f@gmail.com
Phone: +45 31 74 86 20

After your return request has been reviewed and approved, we will provide you with return instructions.

Please do not send items back without first receiving return authorization. Returns sent without prior approval may not be accepted.

3. Return Shipping Address

Approved returns should be shipped to:

DANFOSS A/S
Jernet 9
6000 Kolding
Denmark

Return shipping instructions and any required shipping documents will be provided after your return request is approved.

4. Return Shipping Costs

Unless the item received is defective, damaged, incorrect, or otherwise caused by an error on our part, customers are responsible for return shipping costs.

If the return is due to a defective product, damaged shipment, or incorrect item received, please contact us immediately. We will review the situation and provide an appropriate solution.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible so that we can investigate and resolve the issue.

When contacting us, please include:

  • Your order number.

  • A description of the problem.

  • Photos or videos showing the damage or incorrect item.

We will evaluate the case and provide a suitable solution, which may include a replacement, repair, or refund.

6. Non-Returnable Items

Certain products cannot be returned for safety, hygiene, or customization reasons.

Non-returnable items may include:

  • Perishable goods, including food, flowers, or plants.

  • Custom-made products or personalized items.

  • Personal care products and hygiene-related items.

  • Hazardous materials.

  • Flammable liquids or gases.

  • Items marked as final sale.

We also do not accept returns for:

  • Sale items.

  • Gift cards.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

7. Exchanges

If you would like to exchange an item for another product, size, or variation, the fastest method is:

  1. Request a return for the original item.

  2. Wait until the return is approved and processed.

  3. Place a new order for the replacement item.

This helps ensure that your preferred item is available as quickly as possible.

8. European Union 14-Day Right of Withdrawal

For customers located in the European Union, you have the right to cancel or return your order within 14 days after receiving your goods, without providing a reason.

To exercise this right:

  • The item must remain in the same condition as received.

  • The item must be unworn or unused.

  • Original tags and packaging must be included.

  • Proof of purchase must be provided.

This right does not affect any additional return rights provided under our standard return policy.

9. Refund Process

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are normally completed within 10 business days after approval.

  • Processing times may vary depending on your bank, credit card provider, or payment service.

If you have not received your refund more than 15 business days after approval, please contact us.

Refund inquiries can be sent to:

Email: lieunguyen2h7iec0do4f@gmail.com

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Once an order has been processed, shipped, or delivered, it may no longer be possible to cancel it. In such cases, you may request a return according to this policy.

11. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Company Name: DANFOSS A/S
Registration Date: 01.09.2022

Registered Address:
Jernet 9
6000 Kolding
Denmark

Email: lieunguyen2h7iec0do4f@gmail.com
Phone: +45 31 74 86 20

We are committed to providing reliable customer service and ensuring a smooth return experience.